Terms & conditions

BIOBEMA

TERMS & CONDITIONS

Welcome to www.biobema.com („Website”). These Terms & Conditions („Terms”) govern your access to and use of the Website, including the purchase of products offered by Biobema („Biobema”, „we”, „our”, or „us”).

By accessing, browsing, registering an account, or purchasing products through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

These Terms apply to customers purchasing from the United Kingdom, European Union, United States and other countries where Biobema products are available, subject to any mandatory consumer protection laws applicable in your jurisdiction.

1. Definitions

For the purposes of these Terms:

• „Biobema”, „we”, „our”, or „us” means the owner and operator of www.biobema.com.
• „Website” means www.biobema.com and any associated webpages.
• „Customer”, „User”, „you”, or „your” means any person accessing or using the Website.
• „Products” means all skincare, cosmetic, beauty, wellness and related products offered for sale through the Website.
• „Order” means a request submitted by a customer to purchase Products.
• „Content” includes all text, photographs, graphics, product descriptions, logos, trademarks, videos, software and other material displayed on the Website.

2. Acceptance of These Terms

By using this Website, you agree that:

• you are legally capable of entering into a binding contract under the laws applicable in your country of residence;
• you will use this Website only for lawful purposes;
• all information you provide is accurate and complete;
• you will not misuse or interfere with the operation or security of the Website;
• you accept these Terms together with our Privacy Policy and any additional policies published on the Website.

If you purchase Products on behalf of a business or organisation, you confirm that you have authority to bind that entity to these Terms.

3. Changes to These Terms

Biobema reserves the right to amend or update these Terms at any time.

Changes may become effective immediately upon publication unless otherwise stated.

Your continued use of the Website following publication of revised Terms constitutes acceptance of those changes.

For significant updates affecting customer rights, Biobema may provide additional notice through the Website or via email where appropriate.

4. Eligibility to Use the Website

To purchase Products from Biobema, you must:

• be at least 18 years of age or the age of legal majority in your jurisdiction;
• provide accurate and complete billing, shipping and payment information;
• use a valid payment method authorised by you;
• comply with all applicable local, national and international laws.

Biobema reserves the right to refuse service, terminate accounts or cancel Orders where these requirements are not met.

5. Website Use

You agree to use the Website responsibly and only for legitimate personal or business purposes.

You must not:

• use the Website for unlawful or fraudulent activities;
• attempt to gain unauthorised access to our systems or customer information;
• interfere with the operation or security of the Website;
• upload viruses, malware or malicious code;
• copy, reproduce or commercially exploit Website content without permission;
• use automated software, bots, spiders or scraping tools without our written consent;
• impersonate another individual or organisation;
• submit false or misleading information;
• interfere with other users’ enjoyment of the Website.

Biobema reserves the right to suspend or terminate access where misuse is suspected.

6. Account Registration

Some features may require you to create an account.

When creating an account, you agree to:

• provide accurate, current and complete information;
• keep your login credentials confidential;
• promptly update any changes to your personal information;
• notify Biobema immediately if you believe your account has been accessed without authorisation.

You are responsible for all activity occurring under your account unless caused by our negligence or security failure.

Biobema aims to ensure that all product descriptions, ingredient lists, may suspend or close accounts used in breach of these Terms.

7. Product Information

Biobema aims to ensure that all product descriptions, ingredient lists, usage instructions and images are accurate.

However:

• product packaging may change from time to time;
• colours displayed on different screens may vary;
• sizes and dimensions are approximate;
• product availability is not guaranteed;
• information is provided for general informational purposes and should not replace professional medical advice.

Biobema reserves the right to:

• discontinue Products;
• modify formulations where legally permitted;
• update packaging;
• revise descriptions;
• correct typographical or pricing errors.

Such changes may occur without prior notice.

8. Cosmetic Product Disclaimer

Biobema Products are cosmetic products intended for external use only unless expressly stated otherwise.

Our Products are not intended to:

• diagnose disease;
• treat medical conditions;
• cure illness;
• prevent disease.

Individual results may vary depending on:

• skin type;
• age;
• lifestyle;
• environmental factors;
• consistent product use;
• individual sensitivities.

Customer testimonials describe individual experiences and should not be interpreted as guaranteed results.

9. Ingredient & Allergy Information

Customers are responsible for reviewing ingredient lists before purchasing or using Products.

If you:

• have allergies,
• sensitive skin,
• known ingredient sensitivities,
• are under dermatological treatment,

we recommend consulting an appropriate healthcare professional before use.

Although Biobema endeavours to provide accurate ingredient information, formulations may occasionally change to improve product performance or comply with regulatory requirements.

Always refer to the ingredient list printed on the Product packaging before use.

10. Patch Testing Recommendation

Before first use of any skincare or cosmetic Product, Bionema recommends performing a patch test.

Unless otherwise instructed:

• apply a small amount of Product to a discreet area of skin;
• wait at least 24 hours;
• discontinue use if irritation, redness or discomfort develops.

If irritation persists, seek advice from a qualified healthcare professional.

Biobema is not responsible for adverse reactions resulting from failure to follow product instructions or from known ingredient sensitivities.

11. Product Availability

All Products are offered subject to availability.

Adding an item to your shopping cart does not reserve that Product.

Biobema reserves the right to:

• limit quantities purchased;
• discontinue Products at any time;
• refuse unusually large Orders;
• restrict purchases where abuse or resale is suspected.

Where a Product becomes unavailable after an Order has been placed, Biobema may:

• cancel the affected item;
• offer a suitable alternative where appropriate;
• issue a refund for unavailable Products.

12. Orders & Contract Formation

Submitting an Order constitutes an offer to purchase Products.

After receiving your Order, Biobema will send an Order confirmation acknowledging receipt. This confirmation does not constitute acceptance of your Order.

A binding contract is formed only when:

• payment has been authorised (where applicable);
• the Order has been accepted by Biobema; and
• the Products have been dispatched.

Biobema reserves the right to refuse or cancel Orders where:

• Products are unavailable;
• pricing errors have occurred;
• fraudulent activity is suspected;
• payment cannot be verified;
• shipping restrictions apply;
• legal or regulatory requirements prevent fulfilment.

Where an Order is cancelled before dispatch, any payment received will be refunded using the original payment method in accordance with applicable law.

13. Pricing

13.1 All prices displayed on the Website are shown in the applicable currency based on your selected region or shipping destination.

13.2 Prices may be displayed in:

• British Pounds (GBP)
• Euros (EUR)
• United States Dollars (USD)
• Other local currencies where available.

13.3 Unless otherwise stated:

• applicable taxes, duties or VAT will be calculated during checkout where required by law;
• shipping charges are calculated separately and displayed before Order confirmation.

13.4 Biobema reserves the right to:

• change prices at any time without prior notice;
• correct pricing errors;
• withdraw promotional pricing;
• modify product availability.

13.5 Price changes will not affect Orders that have already been accepted.

13.6 If an obvious pricing error has occurred, Biobema reserves the right to:

• cancel the affected Order;
• contact you with the correct price;
• offer the opportunity to proceed at the correct price or receive a full refund.

14. Payment

Biobema accepts payment through secure third-party payment providers.

Accepted payment methods may include:

• Bank transfer

• Visa
• Mastercard
• American Express
• Other approved payment methods displayed at checkout.

Payment authorisation is required before an Order can be processed.

Biobema does not store complete payment card information on its servers.

If payment cannot be authorised:

• your Order may be delayed;
• your Order may be cancelled;
• Products will not be reserved until successful payment has been received.

15. Taxes, Duties & Import Charges

• prices may include applicable VAT where required;
• VAT treatment depends on your delivery location and applicable tax laws.

For customers outside the EU:

• local customs duties;
• import taxes;
• brokerage fees;
• customs clearance charges;
• governmental fees

may apply.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

Biobema is not responsible for delays caused by customs authorities.

Customers are responsible for ensuring that Products may legally be imported into their destination country.

16. Order Processing

Orders are normally processed within the timeframe stated on the Website.

Processing times may vary due to:

• public holidays;
• promotional periods;
• high order volumes;
• inventory availability;
• payment verification;
• unforeseen operational circumstances.

Orders are processed during normal business days only.

Orders placed on weekends or public holidays may be processed on the next business day.

17. Shipping & Delivery

Biobema ships to selected countries worldwide.

Available delivery destinations are shown during checkout.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery times may vary because of:

• customs inspections;
• courier delays;
• weather conditions;
• public holidays;
• force majeure events;
• inaccurate shipping information supplied by the customer.

Customers are responsible for providing:

• a complete delivery address;
• accurate contact information;
• any additional delivery instructions where applicable.

Biobema is not responsible for delays resulting from incorrect customer information.

Risk of loss passes to the customer upon confirmed delivery to the shipping address.

Ownership of Products transfers after full payment has been received.

18. Delivery Issues

If your Order:

• arrives damaged;
• appears incomplete;
• contains incorrect Products;
• is lost in transit,

please contact Biobema Customer Care within a reasonable period after delivery.

Where appropriate, Biobema may:

• investigate with the shipping carrier;
• request photographs;
• request proof of damage;
• replace Products;
• issue a partial or full refund.

Biobema reserves the right to determine the appropriate resolution based on the circumstances.

19. Order Cancellation

Customers may request cancellation before an Order has entered fulfilment.

Once an Order has:

• been packed;
• dispatched;
• transferred to the courier,

it may no longer be cancelled.

Where cancellation is accepted:

• payment will be refunded using the original payment method;
• refunds are processed within a reasonable timeframe, subject to banking procedures.

Biobema reserves the right to cancel Orders where:

• payment cannot be verified;
• fraudulent activity is suspected;
• Products become unavailable;
• legal restrictions prevent fulfilment;
• shipping restrictions apply.

20. Returns Policy

Biobema wishes every customer to be satisfied with their purchase.

Due to the hygienic nature of cosmetic and skincare Products:

Products may generally be returned only if:

• they are unused;
• unopened;
• in their original packaging;
• seals remain intact;
• returned within the applicable return period stated on the Website.

Products cannot normally be returned if:

• opened;
• used;
• damaged after delivery due to customer handling;
• missing original packaging;
• identified as final sale items;
• personalised or customised.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

21. Refunds

Once an eligible return has been received and inspected, Biobema will notify the customer regarding approval or rejection.

Approved refunds will generally be issued to the original payment method.

Refund processing times vary depending upon:

• payment provider;
• bank processing;
• card issuer;
• country of purchase.

Shipping charges are generally non-refundable unless:

• required by applicable consumer law;
• the return results from Biobema’s error;
• defective Products were supplied.

Biobema reserves the right to refuse refunds where Products do not meet return eligibility requirements.

22. Defective or Incorrect Products

If you receive:

• damaged Products;
• defective Products;
• incorrect Products;
• Products affected during transport,

please contact Biobema Customer Care promptly.

Biobema may request:

• photographs;
• batch numbers;
• proof of purchase;
• return of the affected Product where reasonably necessary.

Where Biobema determines that the Product is defective or supplied incorrectly, we may, at our discretion:

• replace the Product;
• issue a refund;
• provide store credit where agreed by the customer.

Nothing in this section affects statutory consumer rights.

23. UK Consumer Rights

If you are purchasing as a consumer in the United Kingdom, you benefit from rights provided under applicable UK consumer legislation.

Nothing in these Terms limits or excludes any rights that cannot legally be excluded.

Where applicable, UK consumers may be entitled to:

• receive Products that match their description;
• receive Products of satisfactory quality;
• receive Products fit for their intended purpose;
• remedies where Products are faulty or not as described.

Where legally applicable, customers purchasing online may also have cancellation rights under UK consumer legislation, subject to statutory exceptions including hygiene-related exclusions for sealed cosmetic products that have been unsealed after delivery.

24. European Union Consumer Rights

Consumers residing within the European Union benefit from mandatory rights provided by applicable EU consumer protection laws together with the laws of their Member State.

Where applicable:

• consumers may have a statutory right of withdrawal for distance purchases;
• certain exemptions apply to sealed cosmetic Products once opened after delivery;
• statutory guarantees remain unaffected by these Terms.

Nothing contained within these Terms excludes or limits mandatory rights available under applicable EU law.

25. United States Customers

For customers located in the United States:

• consumer rights may vary by state;
• certain states do not permit the exclusion or limitation of implied warranties or certain damages;
• where such laws apply, applicable statutory rights remain unaffected.

Products sold through the Website are intended for personal use only unless otherwise agreed.

Customers are responsible for ensuring compliance with any local state or federal laws applicable to the purchase or importation of cosmetic Products.

26. International Sales

Biobema sells Products internationally where permitted by law.

Customers purchasing outside the country from which Products are shipped acknowledge that:

• product labelling may differ between regions;
• regulatory requirements vary internationally;
• ingredients and packaging may differ to comply with local laws;
• import restrictions may apply.

Biobema cannot guarantee that every Product will be available in every country.

Customers are responsible for ensuring compliance with local import regulations.

27. CONTACT

If you have any questions regarding these Terms, please contact us.